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GENERAL QUESTIONS

1. What is an e-Invoice?

An e-Invoice is a digital receipt provided by Lembaga Hasil Dalam Negeri (LHDN) that includes the supplier’s and buyer’s details, item description, quantity, price excluding tax, applicable tax, and the total amount of your purchase.

For more information about e-Invoice, kindly visit LHDN's website at https://www.hasil.gov.my/en/e-invoice/about-e-invoice/

2. Why is e-Invoice being implemented?

Businesses are implementing mandatory e-Invoice in stages, according to the annual turnover threshold of taxpayers. We are required by Lembaga Hasil Dalam Negeri (LHDN) to achieve e-Invoice compliance by 1st August 2024, as the e-invoices effectively serve as both proof of income and expense.

3. Why do I need an e-Invoice for my purchase?

An e-Invoice will be your supporting document for making expense claims, as your employers will be able to verify these transactions with the LHDN. However, if you are not making an expense claim for this purchase, you do not need to obtain an e-Invoice.

4. When can I start requesting an LHDN e-Invoice?

Starting 1st August 2024, an e-Invoice request will be available to you via our Self Service platform. This service is available for Pizza Hut purchases through Delivery, Takeaway, and Dine-in.

For Pizza Hut products purchased via Food Aggregators (Foodpanda, GrabFood, ShopeeFood), the e-Invoice availability is subject to the platform provider.

5. How do I request an e-Invoice?

Upon receiving your receipt, you may log on to the Pizza Hut Invoice Hub by scanning the QR code on your physical receipt.

6. What information is required from me and why?

Upon scanning the QR code, you will be taken to Pizza Hut Invoice Hub to input your details. Information marked with * is mandatory for your e-Invoice request.

7. How long do I have to request an e-Invoice after making a purchase?

Within 30 days from the date of purchase. Please refer to the date on the receipt.

8. How soon can I request an e-Invoice after my purchase?

You may request your e-Invoice at 10.00 am the day after your purchase.

For example, if you purchase a meal at 6.00 pm on a Monday, you will be able to access the Pizza Hut Invoice Hub on Tuesday after 10.00 am to submit your e-Invoice request.

QR Code on Receipt to Log On

9. I did not receive a receipt with my purchase

If you did not receive a receipt:

In-store purchases: Please reach out to the in-store counters to request one.
Online purchases: Please check if you have received a physical receipt via your received order.

10. My receipt is damaged or lost, what should I do?

If your receipt is damaged or lost:

In-store purchases: Please reach out to the in-store counters to request a replacement receipt.
Online purchases: Please contact our Customer Service Call Centre at 1300-88-2525 (10.30 am - 10.30 pm) to request support on the matter.

11. I can’t seem to scan the QR code, the page is loading too long, or there is an Error after I scan the code. What should I do?

You will be able to scan the QR code to access Pizza Hut Invoice Hub the next day after your purchase from 10.00 am onwards. Please ensure you have a stable Internet connection while doing so.

If this matter persists, please contact our Customer Service team at 1-300-88-2525 (Mon - Sun, 8.00 AM – 11.00 PM) to request support on this matter.

12. There is an error when I key in the requested information, what should I do?

If this matter persists, please contact our Customer Service Call Centre at 1300-88-2525 (10.30 am - 10.30 pm) to request support on the matter.

13. I noticed a difference between my receipt details and the details in Pizza Hut Invoice Hub (e.g., different Store Name, Receipt Number). What should I do?

Please call our Customer Service Call Centre at 1300-88-2525 (10.30 am - 10.30 pm) to request support on the matter.

Others

14. After clicking 'Submit Now', I realised I have submitted the wrong information or would like to cancel this request. What can I do?

After you have clicked 'Submit Now', the request is being processed. Please wait to receive your validated e-Invoice; you can reject the e-Invoice request within 72 hours if necessary.

15. After clicking 'Submit Now', I am not sure how I will be updated or what happens next?

We will send you the e-Invoice as a PDF with an embedded QR code. This QR code can be used to verify the authenticity of the e-Invoice.

16. After receiving the e-Invoice as a PDF, I realise that there has been an error and would like to make a change. How can I do so?

If there is an error in the validated e-Invoice that you have received, the e-Invoice can be rejected. Please reject within 72 hours of receiving the validated e-Invoice to re-enter your correct details.

17. After receiving the notification from LHDN, I realized I did not receive my e-Invoice. What should I do?

Please check if you are using the correct email address, as well as your spam and junk folders. If it is still not there, please contact our Customer Service Centre at 1300-88-2525 (10.30 am - 10.30 pm) to request support on the matter.

18. What is the difference between service tax and service charge?

Service Tax: A government-imposed tax on goods and services, currently at 6% in Malaysia. It is collected by businesses on behalf of the government.
Service Charge: A restaurant-imposed charge to cover service-related costs, such as staff wages and other operational expenses. This is retained by the restaurant.

19. Will there be a service charge imposed for takeaway orders?

No, there is no service charge for takeaway orders.